Personal support
Ask our team
Tell us what you need help with and include your workspace name. If your question concerns a specific meeting, add its title and any error message. Do not send recordings or sensitive meeting information.
Help & contact
How can we help?
Have a question about your account, a recording, meeting summaries or an integration? Find practical answers here or contact our team directly.
Privacy choices
Questions about your privacy
Want to access, correct or delete your data? Email our team and briefly explain your request. We will verify your identity and coordinate with your organization when needed.
AccessCorrectionDeletionRestriction
Email a privacy requestTry these steps first
- 1Confirm that you are signing in with the account invited to your Meetwise workspace.
- 2Keep the original local recording until upload and processing are fully complete.
- 3Retry a failed action once, then note the visible error and the steps you already tried.
What do you need help with?
Account and access
Sign in with the email address linked to your workspace. Cannot access a meeting or feature? Ask your organization's administrator to check your account and permissions.
Recording and uploading
Check your microphone permissions and internet connection. Keep the original recording until the upload is complete. If the upload stops, reconnect and try again.
Transcripts and summaries
After uploading, Meetwise prepares the transcript, summary and action items. Processing may take a moment. Always check important names, decisions and deadlines before sharing.
Integrations and follow-up
Need help connecting your calendar, email or CRM? Check whether the connection is active and whether your account has the right permissions. Your administrator can adjust these settings.
Privacy and deletion
Workspace owners and administrators can permanently delete recordings. Have a question about your data, access or security? Contact our team or submit a privacy request.
Protect sensitive information
Never email passwords, access codes, full transcripts or recordings. If we need additional information, we will ask only for what is necessary to help you safely.