Support
Meetwise support
Get help with invitation-only access, mobile recording, processing, deletion and connected follow-up workflows.
Support contact: thaddeus@meetwise.pro
Workspace access
Meetwise is currently invitation-only. Sign in with the Microsoft account that your workspace owner invited. If the app says that access is not active, ask the owner to verify your exact email address and membership.
Recording and upload
Keep the original local recording until upload and processing have completed. If connectivity is interrupted, reconnect and use Retry upload. Do not delete the local draft while it is the only copy.
If microphone access was denied, open iOS Settings, select Meetwise and enable Microphone before trying again.
Processing and integrations
A completed upload can remain in processing while transcription and summarization run. If it reaches a terminal failure, use the retry offered in the app or contact support.
Microsoft and CRM connections are administered on the Meetwise website. Delivery is never automatic from the mobile review screen: review the recipients or CRM links and confirm before sending.
Deletion and privacy
Workspace owners and admins can permanently delete a recording from its detail screen after entering the exact title. For account, privacy or data requests, email thaddeus@meetwise.pro.
Contact support
Email thaddeus@meetwise.pro with your workspace name, app build number, iPhone model, iOS version and the approximate time of the issue. Do not email passwords, access tokens, private keys or unnecessary meeting content.